Una aplicación no es como se describe si es materialmente diferente de la descripción de la aplicación o de la vista previa, así que asegúrese de decirla como es cuando se trata de las características y funcionalidad de elementos. Si resulta que la solicitud no es como se describe, estamos obligados a reembolsar a los compradores de ese artículo.
If an application doesn`t work the way it should and can`t easily be fixed we are obligated to refund buyers of the application. This includes situations where application has a problem that would have stopped a buyer from buying it if they`d known about the problem in the first place. If the application can be fixed, then we do so promptly by updating our application otherwise we are obligated to refund buyers of that application.
If an application contains a security vulnerability and can`t easily be fixed we are obligated to refund buyers of the application. If the application can be fixed, then we do so promptly by updating our application. If our application contains a security vulnerability that is not patched in an appropriate timeframe then we are obligated to refund buyers of that application.
If we promise our buyers application support and we do not provide that support in accordance with the application support policy we are obligated to refund buyers who have purchased support.
If our application is materially similar to the description and preview and works the way it should, there is generally no obligation to provide a refund in situations like the following:
We hold the authority to refund buyer purchase by force without any request from buyer end. Force refund will stop app access as well as support access by denying purchase code with immediate action.
If a buyer eligible to get a refund then he/she must open a support ticket.